To open an account with us please contact the Client On-boarding Team:

You will be provided with a password to access and print the necessary client account documentation. The first step will involve completion of our Questionnaire form.

Based on the information received, our Client On-Boarding Team will provide you with the MiFID Informational Package, which includes disclosures required by MiFID as well as the company’s Terms of Business.

Approval of your account indicates the completion of the on-boarding procedure.

	KYC Questionnaire of Atonline Limited (pdf, 266 KB)
	MiFID package for ECPs (pdf, 283 KB)
	MiFID package for Professional Clients (pdf, 367 KB)

COMPLAINT HANDLING POLICY

Article 26 of Delegated Regulation 2017/565 requires investment firms to establish, implement and maintain effective and transparent complaints management policies and procedures for the prompt handling of clients' or potential clients' complaints. Investment firms shall keep a record of the complaints received and the measures taken for their resolution. The complaints management policy shall provide clear, accurate and up-to-date information about the complaints handling process. This policy shall be endorsed by the firm's management body.

Atonline Limited applies a detailed complaints handling policy. For filing a Complaint please fill in the relevant Form and submit it via email to the address below.

The officer responsible for handling your complaint will respond to you for confirmation of the receipt of your complaint and the estimated date for conclusion of the investigation. In order to access our full Complaints Handling Policy please click here.

TAX INFORMATION

FATCA

Minister of Finance of Cyprus has signed the FATCA Intergovernmental Agreement between Cyprus and USA (Intergovernmental Model 1 Agreement Foreign Account Tax Compliance Act) with the US ambassador, on the 2nd December 2014.

This agreement requires Cypriot Financial Institutions to identify financial accounts held by U.S. citizens or by entities that are incorporated in the U.S. or controlled by certain U.S persons and report those accounts annually to Cyprus Income Tax Authorities.

Atonline Limited is registered under Model 1 IGA and the Global Intermediary Identification Number (GIIN) is R9753H.00000.LE.196.

In order to comply with FATCA requirements Atonline Limited requires clients to complete W-8 tax forms that confirm their FATCA status for the purpose of US tax legislation. W-8 forms can be found through the links below:

• https://www.irs.gov/forms-pubs/about-form-w-8-ben
• https://www.irs.gov/forms-pubs/about-form-w-8ben-e
• https://www.irs.gov/forms-pubs/form-w-8imy-certificate-of-foreign-intermediary-foreign-flow-through-entity-or-certain-us-branches-for-united-states-tax-withholding

More information regarding FATCA can be found through the links below:

• https://www.irs.gov/Businesses/Corporations/Foreign-Account-Tax-Compliance-Act-FATCA
• http://www.mof.gov.cy/mof/tax/taxdep.nsf/page13_en/page13_en?opendocument

CRS

The Common Reporting Standard (CRS) has been initiated by the Organization for Economic Cooperation and Development (OECD) aiming at improving international tax compliance and preventing tax evasion, through the automatic exchange of information between the countries that implement CRS.

As of December 2015, 96 jurisdictions (including Cyprus) are adopting CRS. Cyprus Government was amongst the 58 jurisdictions that agreed to early adoption of the CRS and will start collecting information relating to the tax residence(s) and tax identification number(s) starting from January 1, 2016.

For more information about the Common Reporting Standard, please visit the following links

• http://www.oecd.org/tax/automatic-exchange/
• http://www.mof.gov.cy/mof/tax/taxdep.nsf/page14_en/page14_en?opendocument

How this will affect you

Since Cyprus is an early adopter, starting 1st January 2016 all local Financial Institutions, including Atonline Limited, will need to comply with the requirements of the CRS and will contact clients (gradually during 2016) to collect certain information. Specifically, the collection of information will affect:

• holders of new accounts opened on or after 1st January 2016 and
• certain holders of pre-existing accounts i.e. accounts which were in existence on 31 December 2015,

This information will consist of their Jurisdiction(s) of Tax Residence and Tax Identification Number (TIN), among other fields where applicable, in the form of a:

	Entity tax residency self-certification Form
	Controlling Person tax residency self-certification Form
	Individual tax residency self-certification Form
	GLOSSARY

Accounts held by Atonline Limited that fall within the scope of a Reportable Account in the CRS, will be subject to reporting on an annual basis.

Data Protection

The EU General Data Protection Regulation ("GDPR") is in force since May 25, 2018. AtonLine Limited is dedicated in protecting the personal data that are entrusted to it and has updated its Data Protection Policy in line with the new requirements. In case you have any inquiries regarding this policy please contact us at

Data protection policy (pdf, 380 KB)

List of banks and custodians used by Company for safekeeping clients' assets:

Company may also hold Investment funds directly with institutions officially assigned as fund administrator or transfer agent of the investment fund in funds issueing documentation. Such fund administrator or transfer agent may be incorporated in various jurisdictions.